By visiting, browsing, and using PrimaX, you agree to the terms and conditions of our Privacy Policy (“Privacy Policy”), and we kindly ask you to review it carefully.
This Privacy Policy (hereinafter referred to as the “Policy”) applies to the trading platform (including any applicable mobile applications, websites, and any extensions thereof, such as APIs used to access them) (collectively referred to as the “Platform”), provided by PrimaX (hereinafter referred to as the “Company,” “we,” “us,” or “our”).
This Privacy Policy explains how the Company collects, uses, and discloses personal information obtained from users of the Platform and any accounts provided through the Platform, and how we use and disclose such information. For the purposes of this Policy, “personal information” means information provided by a user that can directly or indirectly identify such user.
In the course of providing our services, we are required to collect and store your personal data to comply with the laws of the jurisdictions in which we operate and to improve our services. As a general rule, we never disclose any personal information of our clients to third parties that are not our partners, except as described below.
We collect and process personal information about you directly from you when you register to use the Platform or provide such information as part of customer due diligence, as well as automatically when you use the Platform, for example, through the use of cookies.
Account and Profile Information: When registering an account, we collect the following information:
We may also collect additional information:
Other Required Information: We may be required to collect certain additional information under applicable laws, such as whether you are a politically exposed person, whether you are listed on any restricted access list, and applicable tax reporting forms.
Communications with Us: We collect information you provide when contacting our support team, submitting feedback by email, or reaching out through contact forms on the Platform. We use this information to respond to your inquiries, provide support, facilitate transactions, and improve our Platform.
Please note that if you act on behalf of a user (as an “authorized individual”) and provide personal information for such user, you are responsible for ensuring that you have all necessary authorizations and consents to provide us with such personal information for use in connection with the Platform, and that our use of such personal information does not violate any applicable laws, rules, regulations, or directives.
Information We Collect Automatically
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies make it easier for you to navigate our Platform, while others are used to speed up the login process or to track your activities on our Platform. We may use the following cookies:
When you use the Platform, our servers automatically record information through cookies and other tracking technologies, including information sent by your browser each time you visit the Platform, or by your mobile application when you use it. These log data may include your IP address, the web page you visited before accessing the Platform, your browser type and settings, the date and time of your request, browser configuration details and plug-ins, language preferences, and cookie data. Such log data are generally not deleted.
In addition to log data, we may also collect information about the device you use to access the Platform, including device type, operating system, device settings, unique device identifiers, and crash data. The extent to which we collect this information may depend on the type of device and its settings.
We may combine this information with other information we collect about you, including, where applicable, your name, username, email address, and other personal information.
Geolocation: If you grant permission through your mobile device to allow us to collect location data via our mobile application, we may obtain information about your physical location (latitude and longitude) using technologies such as GPS, Wi-Fi, or cell tower proximity. You may withdraw your consent to our collection of such location information via your device settings, although we do not control this process. If you have questions about disabling your mobile device’s location services, we recommend contacting your mobile service provider or device manufacturer.
We use your information, including your personal information, for the following purposes:
We may share your personal information with third parties in the following circumstances:
Furthermore, we have implemented international standards for combating money laundering, terrorist financing, and the circumvention of trade and economic sanctions, and we will implement applicable digital asset laws and regulations in all relevant jurisdictions once they come into force. This may require us to conduct customer due diligence, which may include the use of third-party data and service providers whose information we may cross-check against your personal information.
We have taken reasonable precautions, in accordance with applicable laws and regulations, to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please note that despite our efforts, no data protection measures can guarantee 100% security. Therefore, all users (including their authorized representatives) of the Platform must comply with the security requirements outlined in the Terms and take the following additional steps to help safeguard their personal information and account access:
You must notify us immediately via the provided form if you become aware of any unauthorized use of, or access to, your account or User Credentials. We are not responsible for any lost, stolen, or compromised User Credentials, or for any actions taken in your account as a result of unauthorized use of your User Credentials.
You may access, edit, update, or delete your account or personal information that we have collected at any time by logging into your account settings or contacting us. We will respond to your requests within a reasonable timeframe, but no later than the period required by law.
Please note that, notwithstanding the foregoing, there may be circumstances in which we are unable to fulfill a request to edit, update, access, or delete your account profile or personal information. This includes, but is not limited to:
If we determine that we are unable to comply with any request in a particular instance, we will provide you with an explanation as to why such a decision was made and the contact information for further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before responding to any request under this provision, including compliance with any applicable legal requirements for identity verification.
Please note that we may store your personal information on servers located in countries where our headquarters are based. If such jurisdiction is outside of your country of residence, you consent to the transfer of your personal information to such jurisdiction for the purpose of providing you with the Platform, even if that jurisdiction provides less protection for personal information than your country of residence. We will ensure that security provisions are in place to meet our obligations to safeguard your personal information in accordance with the laws of your country of residence.
We retain your personal information for as long as you maintain an account on the Platform. We will cease storing your personal information or remove the means by which personal information can be associated with identifiable individuals once it is reasonably determined that its retention no longer serves the purpose for which it was collected, and its retention is no longer necessary for legal, accounting, or business purposes.
Please note that certain laws may require us to retain records of transactions or accounts for a specified period of time.
Our Platform is not intended for children under the age of 18. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our systems.
This Policy is effective as of the date indicated above. We may update this Policy from time to time, so please be sure to review it periodically. If we make any changes to this Policy that materially affect our practices regarding the personal information previously collected from you, we will make reasonable efforts to notify you in advance of such changes, either by highlighting the change on our Platform or by sending an email to the address associated with your account (therefore, you should promptly update your account information if it changes).
This Privacy Policy may be published in multiple languages. In the event of any discrepancies, the English version shall prevail legally.